Privacy policy — Motixa Individuals

1. Application and responsibilities

Motixa Individuals lets you view your services, bookings, vehicles, invoices, work orders, approvals and loyalty information made available by establishments using Motixa. Motixa Software operates the platform; each establishment is responsible for the business records and services it provides.

2. Data processed and its purpose

We process your registered phone, name, available contact details, verification/session data and your linked service, vehicle, invoice, approval, booking and loyalty records. Profile/vehicle photos, documents, notes or signatures are processed when you choose to provide them. This enables sign-in, service follow-up and the actions you request.

Technical data can include app/device version, session and security/error logs, and a notification registration token when notifications are enabled. They support reliable access, troubleshooting, security and delivery of service alerts; notification text may include an establishment name, document reference or request status.

3. Permissions and local storage

Notifications use Google Firebase Cloud Messaging and, on Apple devices, Apple Push Notification service. Camera/photo/file access is used for a scan or attachment you choose. Manage permissions in device settings; refusing an optional permission affects that feature. Necessary local settings, language and session data support sign-in and preferences. These permissions do not grant general access to your contacts or microphone.

4. Sharing and external providers

Data is available only to authorised recipients for the requested service, including the relevant establishment and necessary hosting/support providers. Google Firebase and Apple process notification-routing data. Enabled Twilio/WhatsApp verification and service messaging processes the recipient phone, message and delivery status. Providers may process data outside your country under applicable safeguards. We do not sell personal data. We may disclose required records to competent authorities where legally required.

5. Security and retention

Access is restricted by company, branch and role. We use encrypted HTTPS transport, hashed passwords where passwords are used, and operational access controls. Keep your password, verification codes and private tracking link confidential. No networked service can guarantee absolute security.

Personal account data is kept as needed to operate the account and is erased when a verified deletion request is approved, subject to lawful exceptions. Establishments retain invoices, work orders, accounting entries, approvals and transaction records for the period required by applicable legal/accounting obligations and outstanding disputes. The relevant obligation determines the period; there is no single retention period for all records. Minimal request reference, status and processing dates remain as evidence. Backups follow operational replacement cycles and are protected from ordinary use; any restored copy remains subject to the deletion decision.

6. Your choices and deletion

You can edit available profile details, manage device permissions and request access or correction through the relevant establishment or Motixa support. Initiate account deletion inside the app from account/profile settings or use the direct deletion page below without reinstalling the app. Sending an email is not required to submit deletion.

On approval, your sign-in identity, phone, sessions, notifications and private individual profile data and photos are erased. Only your membership is removed from profiles shared with other people, protecting their data. Establishment records subject to lawful retention are not erased with the app account.

Use your registered phone and the real WhatsApp verification code sent to it. Demo sign-in codes cannot authorize deletion. Review the scope, confirm consent and submit; keep the private receipt link to track the request even after account deletion.

Verify ownership and submit your request here without installing the app or emailing support. We respond within five business days (Sunday–Thursday). The response and tracking page explain the decision and confirm completion when deletion is carried out.

7. Contact and updates

For privacy, correction or support questions, contact Motixa Software at the address below. This contact is separate from the authenticated deletion form. Revised policies are published at this URL with an updated date; material changes are communicated through available service channels where required.