Privacy policy — Motixa POS

1. Application and responsibilities

Motixa POS is for authorised establishment staff handling sales, customers, payments and receipt printing. Business and POS use the same establishment user identity and company/branch permissions.

2. Data processed and its purpose

We process staff identity, contact details, password hashes, sessions and company/branch permissions; customer and sale records, invoices, returns, payment references and receipt data. Camera scans or selected files are processed only for the requested feature. This supports authorised sales, payment and printing operations.

Technical data can include app/device version, session and security/error logs, and a notification registration token when notifications are enabled. They support reliable access, troubleshooting, security and delivery of service alerts; notification text may include an establishment name, document reference or request status.

3. Permissions and local storage

Notifications use Google Firebase Cloud Messaging and, on Apple devices, Apple Push Notification service. Camera/photo/file access is used for a scan or attachment you choose. Manage permissions in device settings; refusing an optional permission affects that feature. Necessary local settings, language and session data support sign-in and preferences. These permissions do not grant general access to your contacts or microphone.

Business/POS may use a selected printer, local network or supported payment terminal for the operation you initiate. Where device biometric sign-in is supported, verification is handled by the device; Motixa does not receive a fingerprint template.

4. Sharing and external providers

Data is available only to authorised recipients for the requested service, including the relevant establishment and necessary hosting/support providers. Google Firebase and Apple process notification-routing data. Enabled Twilio/WhatsApp verification and service messaging processes the recipient phone, message and delivery status. Providers may process data outside your country under applicable safeguards. We do not sell personal data. We may disclose required records to competent authorities where legally required.

When enabled for an establishment, payment integrations such as Nearpay, Tabby or Tamara receive the transaction/customer information needed for that payment; applicable invoice data may be sent to ZATCA for e-invoicing. These features follow the chosen provider’s terms. Customer and Company apps do not include these payment SDKs.

5. Security and retention

Access is restricted by company, branch and role. We use encrypted HTTPS transport, hashed passwords where passwords are used, and operational access controls. Keep your password, verification codes and private tracking link confidential. No networked service can guarantee absolute security.

Personal account data is kept as needed to operate the account and is erased when a verified deletion request is approved, subject to lawful exceptions. Establishments retain invoices, work orders, accounting entries, approvals and transaction records for the period required by applicable legal/accounting obligations and outstanding disputes. The relevant obligation determines the period; there is no single retention period for all records. Minimal request reference, status and processing dates remain as evidence. Backups follow operational replacement cycles and are protected from ordinary use; any restored copy remains subject to the deletion decision.

6. Your choices and deletion

You can edit available profile details, manage device permissions and request access or correction through the relevant establishment or Motixa support. Initiate account deletion inside the app from account/profile settings or use the direct deletion page below without reinstalling the app. Sending an email is not required to submit deletion.

On approval, your user’s personal data, password/login, permissions and sessions are erased. Business and POS share the same user: deleting it removes access to both applications. The company and other users are not deleted.

Use your original username and password; Business/POS also accept the mobile identifier supported by their normal sign-in. Company uses its platform username. Review the scope, confirm consent and submit; keep the private receipt link for the decision and completion confirmation.

Verify ownership and submit your request here without installing the app or emailing support. We respond within five business days (Sunday–Thursday). The response and tracking page explain the decision and confirm completion when deletion is carried out.

7. Contact and updates

For privacy, correction or support questions, contact Motixa Software at the address below. This contact is separate from the authenticated deletion form. Revised policies are published at this URL with an updated date; material changes are communicated through available service channels where required.